Privacy Policy

Work Made Simple Pty Ltd (ACN: [insert ACN]) is an Australian-based enterprise software consultancy and Microsoft Dynamics 365 Business Central ERP partner headquartered in Melbourne, Victoria. We also trade as WMSIT.

We are bound by the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs) contained in that Act, which govern the way private sector organisations collect, use, keep secure and disclose personal information.

We collect personal information only when it is necessary for our functions and activities. The types of personal information we may collect include:

Information You Provide Directly

• Contact details — full name, email address, phone number and organisation name provided via our contact form, discovery call booking or direct email.
• Project enquiry details — information about your business, current ERP setup, challenges and requirements that you voluntarily share with us.
• Professional information — your job title, company size, industry and location when relevant to our services.
• Communication records — messages, emails, call notes and follow-up correspondence related to your enquiry or engagement.
• Event registrations — name, contact details and preferences when registering for webinars, demos or events hosted by WMS.

Information Collected Automatically

• Usage data — pages visited, time spent on site, referral URLs and clickstream behaviour collected via cookies and analytics tools.
• Device and browser data — IP address, browser type, operating system and screen resolution for performance and security purposes.
• Location data — approximate geographic location inferred from your IP address (country and city level only).

We use the personal information we collect for the following purposes:

Service Delivery

• Responding to your enquiries, discovery call requests and project discussions.
• Providing ERP consulting, implementation, support and training services.
• Communicating project updates, deliverables and support resolutions.
• Preparing proposals, contracts and service agreements.

Business Operations

• Managing and improving our internal operations and service quality.
• Maintaining accurate records of client interactions and project history.
• Invoicing and financial administration related to our services.
• Complying with legal and regulatory obligations.

Marketing and Communications

• Sending relevant updates, case studies, product news and event invitations — only where you have consented or have a reasonable expectation of receiving such communications.
• Measuring the effectiveness of our marketing activities.
• Improving the content and functionality of our website based on user behaviour.

We do not sell, trade or rent your personal information to third parties. We may share your information with trusted parties in the following limited circumstances:

• Microsoft Corporation — as a Microsoft Dynamics 365 partner, certain licence and service-related information may be shared with Microsoft in the course of delivering our solutions. Microsoft’s privacy practices are governed by the Microsoft Privacy Statement.
• Technology partners — authorised partners such as LS Retail, Continia and Tasklet Factory may receive relevant project information to facilitate implementation and support services.
• Service providers — we engage third-party providers for functions including email delivery, website hosting, CRM, scheduling (Calendly) and analytics. These providers are bound by confidentiality obligations and are only permitted to use your information as directed by us.
• Legal requirements — we may disclose your information if required to do so by law, court order or government authority, or if we believe in good faith that such disclosure is necessary to protect our rights, your safety or the safety of others.
• Business transfers — in the event of a merger, acquisition or sale of assets, your information may be transferred to a successor entity, subject to the same privacy protections.

Our website uses cookies and similar tracking technologies to enhance your browsing experience, analyse site traffic and understand how visitors interact with our content.

Types of Cookies We Use

• Essential cookies — required for the website to function correctly. These cannot be disabled.
• Analytics cookies — used to collect aggregated, anonymised data about how users navigate our website (e.g. Google Analytics).
• Marketing cookies — used to track visits across websites to display relevant advertisements (e.g. LinkedIn Insight Tag, Google Ads).
• Preference cookies — remember your settings and preferences for a better experience on return visits.

Your Cookie Choices

You can control and manage cookies through your browser settings. Please note that disabling certain cookies may affect the functionality of our website. Most browsers allow you to refuse cookies or receive a warning before they are stored.

We take the security of your personal information seriously and implement appropriate technical and organisational measures to protect it from unauthorised access, disclosure, alteration or destruction.

• All data transmitted via our website is encrypted using TLS (Transport Layer Security).
• Access to personal information is restricted to authorised WMS personnel who need it to perform their job functions.
• Our website and systems are hosted on secure, reputable platforms with regular security updates and monitoring.
• We conduct periodic reviews of our data handling practices and security controls.
• Client data handled during ERP engagements is managed under the data governance policies agreed in our service agreements.

While we use commercially reasonable efforts to protect your information, no method of transmission over the internet or electronic storage is 100% secure. If you believe your information has been compromised, please contact us immediately at info@wmsit.com.au.

Under the Australian Privacy Principles and applicable law, you have the following rights in relation to your personal information:

• Access — you may request access to the personal information we hold about you at any time.
• Correction — if you believe the information we hold is inaccurate, incomplete or out of date, you may request that we correct it.
• Withdrawal of consent — where we rely on your consent to process your information, you may withdraw that consent at any time without affecting the lawfulness of processing carried out before withdrawal.
• Opt-out of marketing — you may unsubscribe from our marketing communications at any time.
• Complaints — you have the right to make a complaint about how we handle your personal information.

To exercise any of the above rights, please contact us using the details in Section 11. We will respond to access and correction requests within 30 days. If we are unable to provide access or make a correction, we will explain why in writing.

Our website may contain links to third-party websites and platforms including Microsoft, LinkedIn, YouTube, Instagram and other resources. These links are provided for your convenience and information only.

We are not responsible for the privacy practices or content of third-party websites. We encourage you to review the privacy policies of any third-party sites you visit. The inclusion of a link does not constitute endorsement of that site or its practices.

Our website and services are directed at business professionals and organisations. We do not knowingly collect personal information from individuals under the age of 18 years.

If you believe we have inadvertently collected information from a minor, please contact us immediately and we will take prompt steps to delete that information from our records.

We may update this Privacy Policy from time to time to reflect changes in our practices, technology, legal requirements or other factors. When we make material changes, we will:

• Update the “Effective Date” at the top of this page.
• Post a prominent notice on our website for a reasonable period.
• Notify registered contacts by email where the changes are significant and affect how we use your information.

We encourage you to review this policy periodically. Your continued use of our website or services after any changes constitutes your acceptance of the updated policy.

If you have any questions, concerns or requests relating to this Privacy Policy or the way we handle your personal information, please do not hesitate to contact us:

We aim to respond to all privacy-related enquiries within 5 business days. For complex requests such as access to personal information, please allow up to 30 days for a full response.