Privacy Policy
We are committed to protecting personal information in accordance with the Privacy Act 1988 and the Australian Privacy Principles (APPs).
This policy explains how we handle personal information in the course of providing ERP consulting, managed services, SaaS solutions, systems integration services and technical support.
Services Covered Under This Policy
- ERP consulting and implementation services
- Managed services and support
- SaaS or cloud-based solutions
- Systems integration services
Types of Personal Information We Collect
Business Contact Information
- Names and job titles
- Work email addresses and phone numbers
- Company details
Client System Data
As part of ERP and integration services, we may access or process data stored in client systems, which may include:
- Customer and supplier records
- Financial transaction data
- Employee data (limited to what is necessary)
👉 In most cases, we act as a data processor (service provider) and the client remains the data controller.
How We Collect Personal Information
We collect information:
- Directly from clients during projects or support
- Through system access (ERP, CRM, integrations)
- Via websites, portals, and support tools
- From third-party systems integrated into client environments
Purpose of Collection and Use
We use personal information to:
- Deliver ERP implementations and consulting services
- Configure, support, and maintain systems
- Perform data migration and integration
- Provide technical support and incident resolution
- Monitor system performance and security
- Comply with contractual and legal obligations
Data Processing Role
We process personal data on behalf of our clients strictly in accordance with:
- Client contracts
- Written instructions
- Applicable laws
👉 We do not use client data for our own purposes.
Disclosure of Personal Information
We may disclose personal information to:
- Cloud providers (e.g. Microsoft Azure, AWS)
- Software vendors (e.g. Microsoft Dynamics 365, Business Central)
- Integration partners and subcontractors
- Professional advisors (legal and accounting)
All third parties are required to maintain confidentiality and data protection standards.
Overseas Data Transfers
Due to cloud-based services and global platforms:
- Personal data may be stored or processed outside Australia
- This includes regions where cloud infrastructure is hosted
We take reasonable steps to ensure overseas recipients comply with the Australian Privacy Principles.
Data Security
We implement security measures aligned with industry standards:
- Role-based access controls
- Encryption in transit and at rest where applicable
- Secure VPN and protected access to client environments
- Audit logging and monitoring
- Regular security updates and patch management
Data Retention
We retain personal information:
- Only as long as necessary to deliver services
- In accordance with contractual obligations
- As required by law (e.g. financial records)
Client data is returned or deleted upon contract termination where applicable.
Access and Correction
Individuals may request access or correction of personal information by contacting us.
👉 For data held within client systems, requests should be directed to the client (data controller).
Cookies and Analytics
Our websites may use:
- Cookies
- Analytics tools (e.g. Google Analytics)
These help improve website performance and user experience.
Complaints
If you have a privacy concern, please contact us first.
If unresolved, complaints can be made to the Office of the Australian Information Commissioner.
Terms & Conditions
If there is any inconsistency between these website Terms & Conditions and a separate written agreement with you, the separate written agreement will prevail to the extent of the inconsistency.
Contact Details
Work Made Simple (WMS)
Email:
contact@wms-spl.com.au
Phone:
+61 450 911 976
Address:
Suite 4/191 Bulleen Rd, Bulleen VIC 3105, Australia
Updates to This Policy
We may update this policy from time to time. The latest version will always be available on our website.
