Perfect for busy professionals who prefer learning on the go.
Microsoft Dynamics 365 Business Central is the cloud ERP built for small and mid-sized businesses, unifying finance, sales, purchasing, inventory and operations. Microsoft cites over 165,000 customers and 2.7 million users worldwide, per Fusion5 NZ’s Business Central page.
Every company named below links directly to its published case study – either from Microsoft’s own customer stories site or a named implementation partner.
| Company | Country / Region | Business Central Impact | Source |
|---|---|---|---|
| Michelin (SMB subsidiaries) | France / Global | Onboarded commercial agencies and subsidiaries in less than half the time of Michelin’s enterprise ERP. | Microsoft Customer Story |
| Cirkul | United States | Replaced spreadsheets and outdated tools with a scalable ERP for a fast-growing beverage manufacturer. | Rand Group Case Study |
| Deep Foods | United States | Built a modern, interactive analytics platform on top of its manufacturing and distribution operations. | CloudFronts Customer Stories |
| Tinius Olsen | United States | Replaced aging middleware with a modern, scalable Microsoft-based solution across its materials-testing manufacturing business. | CloudFronts Customer Stories |
| Company | Country / Region | Business Central Impact | Source |
|---|---|---|---|
| Maldive Gas | Maldives | Replaced a legacy ERP with a modern, cloud-based Business Central system for its public-sector gas distribution operations. | CloudFronts Customer Stories |
| Sonee Hardware | Maldives | Implemented Business Central to modernise hardware retail and distribution operations. | CloudFronts Customer Stories |
| Pearl Coast Distributors | New Zealand | Transitioned from legacy Dynamics NAV (Navision) to Microsoft Dynamics 365 Business Central. | Walker Scott – Business Central NZ |
| Company | Country / Region | Business Central Impact | Source |
|---|---|---|---|
| Hartmann’s | Denmark | Cut time spent on manual processes by 75% with integrated POS, production and inventory tracking for bespoke fine jewelry. | Microsoft Customer Story |
| Beaverbrooks Jewelry | United Kingdom | Achieved unified stock visibility and multichannel customer service using LS Central and Business Central. | Beaverbrooks Jewelry Case Study |
| Company | Country / Region | Business Central Impact | Source |
|---|---|---|---|
| Baglioni Resort Maldives | Maldives | Implemented Business Central with dedicated user training to support resort operations. | CloudFronts Customer Stories |
| Nordic Choice Hotels | Nordics | Enabled rapid hotel deployments and standardized operations using Business Central-based LS Central. | Nordic Choice Hotels Case Study |
| Company | Country / Region | Business Central Impact | Source |
|---|---|---|---|
| EU-GMP/TGA-approved pharmaceutical manufacturer | India | Migrated from Dynamics NAV to Business Central with Microsoft 365 integration. | CloudFronts Customer Stories |
| Community Health Solutions | Global | Streamlined end-to-end pharmacy management and improved inventory control. | Community Health Solutions Case Study |
| Company | Country / Region | Business Central Impact | Source |
|---|---|---|---|
| ADEZZ | Netherlands | Plans a full ERP migration to Business Central across its portfolio companies, building on Dynamics 365 Sales and Copilot already in place. | Microsoft Customer Story – ADEZZ |
| Company | Country / Region | Business Central Impact | Source |
|---|---|---|---|
| WWF Italia | Italy | Improved funding tracking, saved staff time, and enhanced stakeholder reporting after switching to Business Central online. | Microsoft Nonprofits – Dynamics 365 Business Central |
| Company | Country / Region | Business Central / Dynamics 365 Impact | Source |
|---|---|---|---|
| APRA AMCOS | Australia | Unified ERP and CRM, automated lead processing, and gained a real-time single-customer view. | Microsoft Dynamics Community |
| Cobiscorp | Latin America | Achieved faster, more agile financial operations in the cloud for nearly 600 employees. | Microsoft Global Dynamics 365 Customer Stories |
| OCS Services (India) | India | Streamlined business processes using Microsoft Dynamics 365 Finance & Supply Chain Management. | CloudFronts Customer Stories |
| Company | Country / Region | Business Central Impact | Source |
|---|---|---|---|
| Cornetts Supermarkets | Australia | Cut daily processing time from 12 hours to 5 hours. | WMS – Business Central Services Australia |
| IGA Bernardi | Australia | Grew from 6 to 16 stores while reducing processing time from 6 hours to 3 hours. | WMS – Business Central Success Stories |
| RGMC Group | Global | Unified 100 retail stores on LS Central and Business Central after recovering from a ransomware attack. | RGMC Group Case Study |
Across manufacturing, distribution, hospitality, nonprofits and retail alike, the recurring theme in these case studies is consolidation onto one real-time ERP: Michelin cut SMB onboarding time in half, Hartmann’s cut manual work by 75%, and WWF Italia freed up staff time simply by moving off fragmented legacy tools onto Business Central, per Microsoft’s own customer stories. Business Central’s appeal for SMBs specifically comes from being “sophisticated enough for SMBs but simple and affordable to install and maintain,” in Michelin’s own words about choosing it for its smaller subsidiaries.
Companies using Business Central include organizations across manufacturing, distribution, retail, hospitality, healthcare, jewelry, agriculture, nonprofit, and professional services industries, including Michelin, Hartmann’s, WWF Italia, Cornetts Supermarkets, and others featured in this guide.
Companies choose Business Central to replace disconnected systems, improve operational visibility, automate business processes, integrate finance and inventory, and create a scalable cloud ERP environment.
Business Central is used across industries including manufacturing, wholesale and distribution, retail, hospitality, healthcare, pharmaceuticals, jewelry, agriculture, nonprofit organizations, and professional services.
A properly implemented Business Central solution can improve financial visibility, inventory management, operational efficiency, reporting, process automation, and business scalability. The results depend on the organization’s processes, configuration, integrations, and implementation approach.